If you placed an order or purchased goods at a ZETA store in Almaty, please contact the place of purchase regarding exchanges or returns.
If you placed an order on the online store zeta.kz, please contact onlineshop@zeta.kz for exchanges or returns.
Attention! Please clarify the terms and conditions for exchanges or returns during your order process.
Home
FAQ
FAQ
How to return or exchange a product?
What documents are required to process a return?
The following documents are required to process a product return:
Sales receipt
Cash payment — cash register receipt
Cashless payment - the bank card used for the purchase
Identification document
Sales receipt
Cash payment — cash register receipt
Cashless payment - the bank card used for the purchase
Identification document
How to cancel an order that has been sent to production?
In case of cancellation of an order sent to production, a commission of 30% of the order value will be withheld.
For more detailed information about the commission deduction, please contact the online store managers.
For more detailed information about the commission deduction, please contact the online store managers.
What payment methods are available on the website?
- Kaspi Pay
- Online card payment
- Bank transfer
- Installment plan 0-0-4 (BNPL)
- Kaspi installment (up to 24 months during promotions)
- Apple Pay, Google Pay, Samsung Pay
How can I pay for an order on the website?
You can pay quickly and securely directly on the website.
Add the product to the cart
Proceed to checkout
Select the delivery method
Choose online payment by bank card
Confirm your order. When selecting online payment, you will be automatically redirected to the bank’s payment page. Fill in all required fields and click "Pay".
After payment, an electronic receipt will be sent to your email.
Attention! Not all bank cards initially support online payments. To find out if your card supports internet financial transactions, please consult your bank representative. After payment, your order will be processed and assigned a status.
Add the product to the cart
Proceed to checkout
Select the delivery method
Choose online payment by bank card
Confirm your order. When selecting online payment, you will be automatically redirected to the bank’s payment page. Fill in all required fields and click "Pay".
After payment, an electronic receipt will be sent to your email.
Attention! Not all bank cards initially support online payments. To find out if your card supports internet financial transactions, please consult your bank representative. After payment, your order will be processed and assigned a status.
What are the store working hours?
225 Raimbek Avenue
Daily from 09:00 to 21:00
Zhetysu Shopping Center (Kairat microdistrict, 181–182 k6, Sector A, 1st floor)
Daily from 09:00 to 20:00
5a Berezovsky Street
Daily from 09:00 to 20:00
Almaty Mall (Kuanysh microdistrict, 11v/28)
Daily from 10:00 to 22:00
Aport Mall (Tashkent Trakt, 17k, 1st floor)
Daily from 10:00 to 22:00
What are the working hours of the online store managers?
Online store customer service:
Monday–Friday from 09:00 to 20:00
Saturday and Sunday from 09:00 to 15:00
What delivery methods are available?
Do you deliver across Kazakhstan?
Yes, we deliver online store orders across Kazakhstan via Kazpost JSC.
For detailed information and delivery costs, please contact our online store managers.
How much does delivery cost?
Free delivery:
- For orders over 100,000 KZT
Paid delivery:
- Up to 100,000 KZT - 2,500 KZT
Additional:
- Delivery within Almaty region is calculated separately
- Delivery across all Kazakhstan
Телефон
Почта